Content Management Software pitfalls

I used to work in the Document Management software field, so this little cautionary story rings just so true:

"You destroyed the originals didn't you?" I sigh.

"Of course. What's the point in scanning them if you're going to keep the documents?"

"What was the point in scanning them in the first place?"

"We needed space in the document vault for some new contracts."

"So you destroyed licence documents — some of which are proof-of-purchase, some of which are one-time licences and will not be reissued by the vendor."

"But as you say, they're still in the content management system somewhere. Can't you just do a search on the content management server and find them?"

"Don't be silly — no content management server allows that — or you'd be able to change systems to some cheaper vendor. No, a proper content management system makes it next to impossible to extract your content in any automated manner so that you're forced to use their product and pay their licence fees no matter how crap it is."